Support

Stuck on a day, lost a purchase, or found a bug? Most answers are below. Anything else: hello@taxiheroapp.com. We usually reply within two working days.

How to play

How do I serve a car?

Tap the car (or its bubble). Your attendant walks over. Hold the nozzle that matches the bubble's colour (Petrol green, Diesel black and yellow, LPG blue) and let go when the bar is in the green. Then tap the coin to collect.

What makes a car leave?

Every car has a patience ring. When it runs out, the driver drives off and you lose a heart. Wrong fuel breaks the car down and also costs a heart. Lose all hearts and the day ends early.

Why did a driver panic?

Nervous drivers (purple drop badge) leave at half patience if nobody has started on them, and on any spill. Tap them early and fill them calmly; they tip well.

How do I unlock the next station?

Earn at least one star on the station's last day and collect enough stars across its days (the results card shows how many are still needed). Replaying earlier days for more stars counts.

A day feels too hard.

Buy upgrades between days (faster nozzle, comfier radio, sneakers, auto shut-off), and try a booster such as an Extra Heart. One star is always reachable with upgrades.

Progress and devices

Is my progress saved online?

No. There is no account; progress is saved on your device. Deleting the game deletes it, and it does not move between devices.

Purchases

I bought Remove Ads but still see ads.

Remove Ads switches off the ads between days. Optional rewarded videos (extra time, a heart back, 2× cash, free booster) stay available because you choose to watch them. If between-day ads still appear, open Upgrades → Store → Restore.

A purchase didn't arrive.

Open Upgrades → Store → Restore. Cash packs and bundles can't be restored after they were delivered; if one never arrived, e-mail us the store receipt and we'll help.

Refunds

Refunds are handled by the store: reportaproblem.apple.com for the App Store, or your Google Play order history for Android.

Bugs and feedback

E-mail hello@taxiheroapp.com with your device model, the station and day, and what happened. A screenshot helps a lot.